40h per week (7 days of operations)

Based in the heart of Poole, The Dolphin Centre is home to a fantastic selection of leading high street brands and independent, specialist retailers. Shoppers have access to over 80 stores that offer the very best in fashion, lifestyle, gifts and homewares.  


Job Details

  • Curate a home from home environment within the shopping destination that is inviting and exciting.
  • To introduce new market-stall traders and conduct familiarisation tours.
  • To oversee the Health & Safety of all market-stall traders, ensuring all paperwork is in place.
  • To always have an eye on the security, cleaning, and maintenance and to ensure any issues are flagged and follow-through to resolution.
  • On a more strategic level, to suggest ideas to improve the setup and running of these key functions.
  • To be mobile, highly visible, and importantly recognisable to the vendors and visitors 
  • To obtain feedback from the vendors and visitors and to compile and present this in a structured format in order to suggest improvements to the experience. 
  • To build and share knowledge between vendors, creating a community atmosphere.
  • Provide a point of support for occupants of the shopping destination and be seen as customer-focused and an organiser. This Destination Host will be the person known to many and actively engages in conversations and activities beyond the day-to-day operational fixes.
  • Be security conscious; be familiar with the shopping destination security processes and have confidence in raising when things do not look right.
  • To be well always presented in dress and appearance by following the Portico standards and as an ambassador for the shopping destination.
  • Be reliable, flexible, honest and a strong advocate for Portico and the shopping destination and always ensure you provide a consistent service.


Experience & Qualifications Required

  • Actively and positively engage with colleagues, vendors, and visitors to quickly build relationships and create a community feel.
  • Anticipate the needs of visitors to the shopping destination and follow up to ensure that all expectations are met and where possible exceeded.
  • Troubleshoot using research/initiative to problem-solving independently and be decisive.
  • Take ownership and responsibility for ensuring you are working effectively and developing close relationships.
  • Support your colleagues and assist with training colleagues with any relevant site-based training.
  • Passion for people and creating memorable experiences.  
  • Key understanding of the town and its heritage.
  • Critical & creative thinker.
  • Excellent interpersonal and communication skills.
  • Retail / Customer service awareness.
  • Social media & marketing understanding.
  • Office 365 knowledge.


Start date: ASAP

Apply Here: carmen.moore@dolphinshoppingcentre.co.uk