40h per week (7 days of operations)

Based in the heart of Poole, The Dolphin Centre is home to a fantastic selection of leading high street brands and independent, specialist retailers. Shoppers have access to over 80 stores that offer the very best in fashion, lifestyle, gifts and homewares.  

£22,000

Job Details

  • Curate a home from home environment within the shopping destination that is inviting and exciting.
  • To introduce new market-stall traders and conduct familiarisation tours.
  • To oversee the Health & Safety of all market-stall traders, ensuring all paperwork is in place.
  • To always have an eye on the security, cleaning, and maintenance and to ensure any issues are flagged and follow-through to resolution.
  • On a more strategic level, to suggest ideas to improve the setup and running of these key functions.
  • To be mobile, highly visible, and importantly recognisable to the vendors and visitors 
  • To obtain feedback from the vendors and visitors and to compile and present this in a structured format in order to suggest improvements to the experience. 
  • To build and share knowledge between vendors, creating a community atmosphere.
  • Provide a point of support for occupants of the shopping destination and be seen as customer-focused and an organiser. This Destination Host will be the person known to many and actively engages in conversations and activities beyond the day-to-day operational fixes.
  • Be security conscious; be familiar with the shopping destination security processes and have confidence in raising when things do not look right.
  • To be well always presented in dress and appearance by following the Portico standards and as an ambassador for the shopping destination.
  • Be reliable, flexible, honest and a strong advocate for Portico and the shopping destination and always ensure you provide a consistent service.

 

Experience & Qualifications Required

  • Actively and positively engage with colleagues, vendors, and visitors to quickly build relationships and create a community feel.
  • Anticipate the needs of visitors to the shopping destination and follow up to ensure that all expectations are met and where possible exceeded.
  • Troubleshoot using research/initiative to problem-solving independently and be decisive.
  • Take ownership and responsibility for ensuring you are working effectively and developing close relationships.
  • Support your colleagues and assist with training colleagues with any relevant site-based training.
  • Passion for people and creating memorable experiences.  
  • Key understanding of the town and its heritage.
  • Critical & creative thinker.
  • Excellent interpersonal and communication skills.
  • Retail / Customer service awareness.
  • Social media & marketing understanding.
  • Office 365 knowledge.

 

Start date: ASAP

Apply Here: carmen.moore@dolphinshoppingcentre.co.uk